We process and ship all orders as quickly as possible. Once your order is placed, we cannot edit your order’s selected shipping.
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Shipping Costs:
We offer free shipping options for most countries. Most orders over $50 USD qualify for free shipping and orders over $350 USD automatically receive free express shipping. Optional paid express shipping is also available.
Shipping Timeline:Order Fulfillment:
All orders will be scheduled for shipment in 1-2 business days after the order is placed, excluding holidays. This applies to Express orders as well. Orders placed after 12 PM HKT on Fridays may not be processed for shipping until the following Monday morning.
Once your order has been processed for shipment, you will receive an automated shipping notification titled “Your package is on the way 🚚💨”. This will contain your tracking information!
Our shipping facility and the carriers we use do not operate on the following holidays. If your order was placed on or around these holidays, please allow an additional 1-3 business days for your order to be processed.
New Year's Day - January 1, 2024
Chinese Lunar New Year’s Day - February 10, 2024
The Third Day of Chinese Lunar New Year - February 12, 2024
The Fourth Day of Chinese Lunar New Year - February 13, 2024
Good Friday - March 29, 2024
The Day Following Good Friday - March 30, 2024
Easter Monday - April 1, 2024
Ching Ming Festival - April 4, 2024
Labour Day - May 4, 2024
The Birthday of the Buddha - May 15, 2024
Tuen Ng Festival - June 10, 2024
Hong Kong Special Administrative Region Establishment Day - July 1, 2024
The Day Following the Chinese Mid-Autumn Festival - September 18, 2024
National Day - October 1, 2024
Chung Yeung Festival - October, 11, 2024
Christmas Day - December 25, 2024
The first weekday after Christmas Day - December 26, 2024
International Shipping:
We currently offer shipping to the following countries:
China, Hong Kong, Japan, Korea, Singapore, and Taiwan.
At this time, we are unable to ship to countries not included above. However, we are actively expanding and will be able to ship to additional countries soon.
DDP or DDU:
During checkout, you will be offered the opportunity to select between DDP or DDU.
If you select DDP (Delivered Duty Paid), all applicable duties will be paid upfront at the time of purchase. This means you won’t encounter any unexpected charges upon receipt of your order.
If you select DDU (Delivered Duty Unpaid), you are responsible for paying any of the destination country’s customs charges, duties, or taxes.
We aim to provide transparency and convenience in every aspect of your shopping experience. Should you have any questions or concerns about duties or any other aspect of your order, please don't hesitate to contact our customer support team. We're here to assist you every step of the way.
Refused Shipments:If you refuse your shipment from Ridge, you are responsible for the original shipping charges, any duties, taxes, and customs charges on the package (both original and return shipments), and the cost of returning the package to Ridge.
Returned to Sender:In some scenarios, the carrier may be unable to complete delivery due to uncontrollable circumstances. If your package has been marked “Return to Sender” please contact our Customer Support Team.
Shipping Disclaimer:Once your order has shipped, Ridge cannot be held liable for any damages or losses incurred in transit. While we take every precaution to ensure the safe delivery of your items, we are not responsible for circumstances beyond our control. As such, we strongly recommend monitoring the progress of your shipment using the provided tracking information and reaching out to the shipping carrier for any updates or concerns.
Orders shipped to South Korea require PCC in order to get delivered.
Orders shipped to China need to have a resident ID in order to get delivered.
If you have any questions or require assistance, please don't hesitate to contact our Customer Support Team.
We process and ship all orders as quickly as possible. Once your order is placed, we cannot edit your order’s selected shipping.
Once your order has been shipped, we cannot update the listed shipping address. We recommend contacting the shipping carrier using your tracking number for reference to inquire about making any changes that could impact a successful delivery.
Unfortunately, there may be delivery delays due to reasons outside our control, such as carrier delays, severe weather, natural disasters, or labor strikes.
We ship all orders within 1-2 business days, and once shipped, provide a tracking confirmation email to the email address provided. Once a package leaves our facility, we no longer control how your order is handled or where it is sent before delivery.
Please check the USPS and UPS websites for current delays and transit time statements.
*If your order has not been delivered within 14 days, please contact our Customer Support Team for assistance.
We appreciate your patience. We ask that you wait four additional business days beyond your Expected Delivery Date. If your package still has not arrived by that time, please contact us and we would be happy to help investigate and reach out to our carriers when needed.
*Claims of missed/incorrect deliveries will not be accepted past 45 days of the order being placed. We ask that these issues be brought to our attention as soon as possible.
We ask that you please allow 3 additional business days past the “delivered” scan, as the carrier may have accidentally scanned the delivery too early. If your package still has not arrived, please contact us.
*Please be sure to check around for your package; some carriers leave packages in hidden places so they cannot be seen from the street. Please also check if someone, like a neighbor or an Apartment Office Manager, accepted delivery on your behalf.
If you have any further questions regarding shipping or your order's tracking status, please feel free to contact our Customer Success Team through our support widget.
